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Berkeley Group Customer Service Academy 2017
Posted on Jan 11, 2017

Berkeley Group Customer Service Academy 2017

Berkeley Group, the UK's leading residential property developer and one of the most admired companies in the country is recruiting for its 2017 Customer Service Academy.

Successful graduates of the 2017 Berkeley Group Customer Service Academy will go on to become Customer Service Managers providing a World Class level of service, support and guidance to Berkeley Group's customers in London and the South East.

Although no previous property industry experience is necessary, candidates must have the right attitude and personality and be passionate and focused on wanting to deliver a first class customer experience.

About Berkeley Group

Berkeley GroupBerkeley Group is a FTSE 250 listed company and has won numerous industry awards in recent years. In 2014, Berkeley Group won the Queen's Award for Enterprise and it is consistently the highest ranked for sustainability of all the major housebuilders.

Berkeley Group is currently selling new homes on over 50 developments throughout London and the south east through its  luxury brands - Berkeley, St. Edward, St. George, St. James and St. William.

Berkeley Group is a premium brand and widely recognised for excellent quality, design and service.

Developments currently under construction include many of the highest profile projects in London such as Chelsea Creek, 190 Strand, One Tower Bridge, Royal Arsenal Riverside, The Corniche and Merano on Albert Embankment and South Quay Plaza at Docklands. Outside of London, there are developments at Fleet, Gillingham, Gosport, High Wycombe, Holborough, North Bersted, Reading, Sevenoaks, Southwater, Taplow, Tunbridge Wells, Warfield and Worcester.

An extensive pipeline of future projects includes new developments at Barnes, Cockfosters, Ealing, Fulham, Kingston, Paddington and Southwark in London, while outside the capital there are planned projects at Ascot, Borehamwood, Cranleigh, Rickmansworth, Sevenoaks, Wallingford, Watford, Winchester and Wokingham.

About Berkeley Group Customer Service Academy 

Berkeley Group's goal is to be a world class business generating long-term value by creating successful, sustainable places where people aspire to live.

Berkeley Group Customer Service Academy Key to this vision is providing world class customer service to Berkeley Group customers - and the Berkeley Group Customer Service Academy is an essential part of this process.

Successful candidates will be offered a comprehensive training programme at the Customer Service Academy before being assigned to an operational unit. An initial six weeks of intensive training - part theory and part practical - will ensure that you are thoroughly prepared to deliver world class customer service.

As a Customer Services Manager you will guide customers throughout the buying and post-completion process, ensuring they have an exceptional experience. Specifically you will undertake the following:

  • Manage the buying process from post-reservation through to the 2 year warranty period and beyond
  • Implement Berkeley Group's continuous drive to deliver excellent customer service by managing the customer journey and consistently exceeding customer expectations
  • Dealing with a varied customer base in a friendly, polite and professional manner
  • Ensure customers are kept updated as to the progress of their property, and on moving in, any issues that may arise thereafter
  • Ensure internal departments are kept updated as to the status of customers purchases - legal status, which options have been selected etc

To be successful you will need to demonstrate the following skills:

  • Self driven, results orientated with a positive outlook
  • Strong customer facing and presentation skills
  • Reliable, tolerant and determined with a resilient nature
  • Calm, credible and comfortable dealing with a wide variety of stakeholders
  • Good team player
  • Good listening and verbal communication skills - accurate and empathic communicator (able to see things from others points of view)
  • Able to demonstrate basic computer literacy
  • Able to multi-task and prioritise
  • Good time management skills
  • Positive and confident attitude

This is a unique opportunity to forge a career in the thriving property industry with a world class organisation committed to training and developing its staff.

How do I Apply?

You can upload your CV and apply online directly from the Customer Services Academy web site

Or to find out more about the Berkeley Group Customer Service Academy contact Claire Pattenden on 0207 3377502.

About Blayze Group

Blayze Group is the preeminent search and selection firm within the property, construction and infrastructure sectors. We provide exceptional talent for our clients, helping them to grow and strengthen their business by selecting and retaining the people who can genuinely make a difference.

In addition to sourcing talent, Blayze Group provides bespoke Talent Management and Training Programmes to help ensure skills development and retention of your most valued employees. Our programmes are scientifically designed to increase productivity, reinforce staff loyalty and help develop your employees to their full potential.

For more details about Blayze Group's Talent Management and Training Programmes, call Harvey Gretton or Claire Pattenden on 0207 3377502.



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Blayze Group has provided an array of high calibre staff to my company over a 7 year period in a professional, attentive and flexible manner. This keeps the trauma and time of interviews, abortive efforts and candidate’s disappointment to a minimum.
Ken Smith, KDS Associates