Congratulations to the latest graduates from the Berkeley Group Customer Service Academy!
Eleven graduates emerged from a recruitment process that started with over 500 applicants, so the successful candidates really are the best of the best. Following an intensive six week programme including site visits, meetings with Berkeley Group customer service teams and tailored situational training, the successful candidates will now be deployed to Berkeley Group operating companies across London and the South East.
Berkeley Group is the UK's leading residential property developer and is selling new homes on over 60 sites through its premium brands Berkeley Homes, St. George, St. James and St. Edward.
Berkeley Group is a world class company and customer service is a key focal point at every level of the business.
The Customer Service Academy graduates will help to ensure that the customer experience at Berkeley Group is second to none - from the exchange of contracts through to occupation and beyond.
Blayze Group is a specialist provider of recruitment and talent management services to the property and construction sectors. The Berkeley Group Customer Service Academy is one of a range of bespoke recruitment projects it provides to clients.
With the current skills shortage in the property sector, Blayze Group targeted a number of other sectors where it was possible to source candidates with transferable skills, a flexible mindset and a positive attitude.
Blayze Group employed a rigorous selection process to find the best talent for the Berkeley Group Customer Service Academy from over 500 initial applications. This wasn't just about skills assessment, but finding people with the right mind-set and attitude to fit with Berkeley Group's vision and culture. Blayze Group employs a number of techniques in its selection processes, including expertly trained interviewers, psychometric testing and professional skills assessment tools.
The Blayze Group selection process identified outstanding candidates for Berkeley Group's Customer Service Academy from a variety of backgrounds including hospitality, leisure, aviation and manufacturing. This innovative strategy allowed Blayze Group to source exceptional talent while there is a perceived shortage of candidates within the property sector.
Blayze Group designs and optionally operates training courses tailored to client requirements. The Berkeley Group Customer Service Academy included a variety of situational training, incorporating role play to ensure candidates were fully equipped to deliver world class customer service in the real world.
Blayze Group's training programmes and other recruitment services help clients to find and retain the highest calibre talent, providing a real competitive advantage and bottom line savings in hiring costs.
Several graduates from Berkeley Group's Academy programmes have progressed to senior positions and are making a real impact within the organisation.
We wish the latest Berkeley Group Customer Service Academy graduates every success forging their careers with a world-class organisation. Congratulations!
If you would like to apply for the next Berkeley Group Customer Service Academy, please complete the application form on the Berkeley Group web site or call Claire Jared on 0207 5935470.
Blayze Group was founded in 2002 to address a gap in the market for a relationship orientated search and selection consultancy within the property and construction sectors. Today Blayze Group is a leading property and construction recruitment partner working with organisations in Architecture, Accountancy, Business Support, Construction, Energy, Financial Services, General Practice, Technical Surveying and International sectors.
Blayze Group prides itself on taking the time to understand the culture and business of clients and combines this personal service with expert knowledge and experience within the Property and Construction markets to supply the highest calibre candidates.
In addition to it's highly regarded search and selection services, Blayze Group also offers a number of talent management services that can be tailored to meet individual client requirements.
You can read more about Blayze Group's specialist recruitment and talent management services here.
Alan and Blayze Group generally are a refreshing change to deal with and they are now our preferred recruiter for professional staff. We have no hesitation in recommending to others.